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MD Online Return/Refund Policy
Here at moderndrummer.com, we like to keep things simple; for our customers and for ourselves. This is why we provide our customers with a 30 Day Return Policy. Here is how it all works:
Returns:
You have 30 days to return the merchandise to us, for what ever reason.
The 30 days starts the day that your merchandise is shipped*.
* This does not apply to Snare Drum Selects.
Snare Drum Selects Return/Refund Policy
You may return most unopened items you have purchased from Modern Drummer within 28 days of delivery for a full product refund providing the product is unopened. Software that has been opened and is defective may be exchanged for a replacement item of the same title and platform only. No returns for refunds are accepted on opened items. Contact Modern Drummer support for delivery address.
If the customer has opened it and has not registered it, you can sell it yourself. If you have registered it and want to sell it, you will need to contact Support@FXPansion.com
and get permission for a license transfer. There is a $50 administration fee to do this.
Refunds (for all other products), have to meet the following conditions.
- If the merchandise has been opened, it must be returned with all of the original printed and packaging material.
- Unopened merchandise. Naturally, that also means the merchandise is unused.
- Defective merchandise.
- Merchandise which we shipped in error; you did not receive what you ordered.
- Only merchandise ordered from moderndrummer.com will be refunded.
Modern Drummer charges a 15% restocking fee except for the following:
- The merchandise was defective.
- You received merchandise other than what was ordered.
How to Return Your Merchandise:
You will need to send our customer service department an e-mail requesting a Return Goods Authorization (RGA) number. This will do two things: The RGA number will allow us to match your return with your original order, and by requesting a RGA, you are stating that you have read, and agree to our Return & Refund Policy.
Along with the RGA, you will also be given a shipping address. Please double check before you ship and only return merchandise to the address that we specify. We can only process claims for returned merchandise that we receive at the correct location.
Shipping Costs:
Customers pay all shipping expenses for merchandise that they order. If a customer is returning merchandise, and it has been determined that the merchandise being returned is due to an error made by Modern Drummer, then Modern Drummer will gladly pay shipping costs. Only Standard rate shipping charges will be refunded. There are several shipping agents available. We recommend using a shipping agent that has tracking and proof of receipt, such as United Parcel Service (UPS).
Delivery Method / Shipping Policy:
It is our policy to try and ship all merchandise within two business days of receiving customers order. Modern Drummer ships all merchandise using United States Postal Service (USPS) or United Parcel Service (UPS). Shipping charges are dependant upon the value of the order. Expedited shipping services and rates are available, email mdinfo@moderndrummer.com
for information.
Thank you for shopping with Modern Drummer.
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